Kolo reserves the right to update/change the policies anytime without prior information, based on internal, external, or statutory requirements. To make sure that you are aware of any changes, kindly review the policy periodically. If you do not agree to the policy, please do not use the Kolo website or mobile application. Please read our policy carefully to get a clear understanding of cancellation procedures either by customer or by service provider and applicable cancellation charges.

Cancellation by Customer

  1. Customer is allowed to cancel/reschedule the requests anytime through Kolo platforms (Website/Mobile) or by coordination with our customer care.
  2. Customer is allowed to cancel/reschedule the job request upto before the scheduled job time . Customer will be charged a cancellation fee or inconvenience fee as per Kolo policy in each scenario.
  3. Continuous cancellations/reschedule of job request or any malicious activities may attract suspension of service by Kolo and further termination of agreement with customer.
  4. Customer will not be charged for cancellation if the service provider is running late by more than 2 days from the scheduled time.
  5. Due to any unforeseen circumstances or internal reasons, Kolo reserves the right to cancel any job request at any point of time with due communication to customer and will not be liable to anyone for the same.

Cancellation by Service Provider

As per Kolo Policy, cancellation of job request by service provider after accepting the job request initiated by customer through Kolo platform is forbidden. Service provider has agreed to accept the Kolo terms and conditions clauses of agreement during the on-boarding process. Any violation to the agreement may attract penalty or suspension of contract and further termination of agreement with service provider.

  1. Service Provider is allowed to cancel a job before payment for scheduled job request, job cancellation is not permitted for on-time job request.
  2. Cancellation of job requests or any misbehaviour with customers may attract reduction in ratings and penalties. These activities may force termination of agreement with service provider.
  3. Service provider needs to provide the reason for cancelling job while reverting to Kolo. These reasons will be saved in service provider’s record for performance analysis.
  4. Service provider is allowed cancel the job on reschedule of job request by customer, based on contract rules applicable as per Kolo agreement.

Refund Policy

Customer is permitted to claim refund from Kolo for:

  1. False Service